For us there are two key things: knowledge and service.
As far as knowledge is concerned we would like to declare that we know all. But we don’t. We are good. But we are not that good.
We recognise that in some cases, there are others that are more knowledgeable.
We recognise too that in such cases, they will serve you better.
So don’t be too surprised if we sometimes recommend you go elsewhere. It is simply that we feel that others have the knowledge that will serve you better.
